Wednesday, December 16, 2009
Uh, We're kind of Sorry
It has been uncovered that the co-party responsible for this screw-up is, in fact, the Transportation Security Administration, a division of the US Department of Homeland Security. These are the people who man the metal detectors and then paw over you like a 16 year old on a second date should you trip it; so pleasantly practice their customer service skills by barking "shoes off!, shoes off!"while standing in line to go through the above mentioned metal detector; and so animatedly stare into an x-ray machine hoping they run across a set of fingernail clippers that they can confiscate as a threat to airline security.
For their part, American Airlines, sent me a computer generated email response that cited phrases in my original complaint. In it, I was instructed that I could access the AA website, drill down 3 times deep into the bowels of the AA website to find out, in fact, I was a screw-up for not checking the baggage in earlier. I have never denied, ultimately, I was at fault. My complaint is that the simple lack of common sense and flexibility would have made it easier for all of us involved; both AA and me. I would have had my bag; their customer service people would have been able to speak with a potential paying customer for a future flight rather than arguing with one irate for 30 minutes after a completed flight. As I see it, that formula doesn't seem to be one that generates new revenue.
In conclusion, I am over my snit. I am prepared to release American Airlines from FTI affiliation after Friday of this week. ( I still have one more whack I want to give them, yet.) We wouldn't even think about adding the TSA as an official affiliate: We have plenty of incompetence practiced by the staff. They certainly don't need to learn any new techniques.