Thursday, July 1, 2010

Ok, I'm glad you know

I encountered a sales technique yesterday that I am thinking about employing here at FTI.

Relaying back to our earlier purchase of the replacement FTI CRAP Vehicle, our 2 faithful readers will recall the various features on the vehicle. My 6 month trial subscription to Sirius satellite radio was about to expire yesterday and I called them to inquire about renewing. Having reached the "next available Sirius satellite counselor", I was pleasantly informed that I had made a great decision in calling and deciding to renew my subscription and was asked my name and account number. I immediately identified myself as the Executive Director here at FTI and pointed out that I was merely calling to inquire of the various pricing packages available to me. (Stealing a page from Dickie the Peap's favorite book, "The Tightwad Chronicles", I informed the counselor that money was tight, I was disabled, and inquired if there were any senior discounts available.) Though none of these ploys worked, I was informed of my ability to receive the 3 year package including all Sirius stations for $349 payable in 5 easy installments and that they would need just a little bit of information to complete the process. The people at Sirius know how to sell. They are selling something that they immediately assume you want.

This technique is known in the sales world as "The Assumptive Close"; it is assumed you are calling to buy anyway, so, lets just get on our way and we will both be done. It is actually very effective because most people can't say the word "No". I had this problem previously, but, have now recognized it and plan to deal with it accordingly. Unfortunately, the damage has been done. Had I been able to say NO while negotiating with our state Attorney General, I wouldn't be at this rinky dink Institute. Had I been able to say NO, I wouldn't be overseeing this band of losers; had I been able to say NO, instead of our given name as the Flatline Thinking Institute, FTI wouldn't be anonymously referred to as Fatheads, 'Tards, and Idiots.

From now on I will just assume that people know our plight.

1 comment:

  1. Most people can't say the word "No"? Obviously, you have never met a mother of seven before. It's my favorite word.


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